Shipping & Returns
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.
When you place an order you will see a rural and urban rate - please make sure you select the one that applies to your address. If you are rural and choose urban we will follow up regarding the additional freight as we are unable to wear any costs like this ourselves. If you wish to send to a non rural address feel free to choose an alternative postal address that you feel safe sending an item too and let us know that is being shipped to someone else's home or workplace so we can ensure correct labelling for the recipient so it is not returned to sender.